Services

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Enterprise Content Management

Understanding client needs and right-sizing solutions that deliver, that is how Stellar helps our customers with all aspects of enterprise content management (ECM) deployment and ongoing use including repository design and definition, creation of records management programs, migration services, enterprise application integration, document digitization, and infrastructure sizing and scaling.

Document and Records Repository Design and Definition:

Often misunderstood or underestimated, how documents and records are organized, described, and made secure in a content repository is key to successful ECM deployment and, when not done well, can lead to user dissatisfaction and low acceptance. Using a proven methodology and approach for ECM repository design, Stellar has proven results assisting numerous organizations design repositories for document and records management that are intuitive to use, make it easy to find content, and ensure the security of sensitive and confidential content.

Records Management Programs:

Effective, compliant (think Sarbanes-Oxley), records management programs start with clarity around the strategic significance of records management and what is required for good records governance. Records requests from outside the organization can be disruptive, and costly. Stellar helps organizations create comprehensive governance policies backed by well thought out procedures. Then, by automating the records declaration process and integrating ECM systems with business applications, Stellar helps organizations adhere to those policies in the course of daily business activities without taking on significant new work.

Migration Services:

Stellar performs large content migrations that require moving multiple terabytes of content from file systems or legacy ECM repositories to new solutions. To assure data integrity Stellar has developed a suite of proprietary web service tools and utilities to extract and alter existing taxonomies and associated content then import content into new ECM systems while programmatically creating access control lists, building taxonomies, assigning retention rules, populating search indexes, and the like. Stellar’s experience includes migrating content into both cloud based (Azure, AWS) and on-premise ECM systems.

Enterprise Application Integration:

Stellar holds that placing repositories behind and integrating them with leading applications is the best long-term approach to ECM systems. Stellar is a leading innovator in the integration of ECM with other enterprise applications. Those that follow have now adopted the practice and industry has accepted this as a standard for working with content. Across many projects, Stellar has integrated document and records management capabilities with SAP, Oracle eBusiness, PeopleSoft, MS Office Online, and numerous other off the shelf applications and custom applications created by our customers. Stellar’s experience developing integrations like this combined with our knowledge of business processes has led to many successful ECM integration implementations.

Document Digitization:

Stellar has helped numerous customers on their journey from a paper-bound to a totally electronic work environment. Document digitization can involve something as simple as creating image files of documents (e.g tiff). What makes the transformation more effective is the organization of documents in a repository for the processing of document images using sophisticated, intelligent, applications with the ability to find and extract data from documents and then use that data to produce search indexes, folder structures, and metadata while recognizing and categorizing a document’s record type. Stellar removes the complication - helping organizations with the digitization of existing physical documents then deploy and guide organizations in the use of scanning, image processing, and electronic signature technologies required to work in a pure electronic document environment.

Infrastructure Sizing and Scaling Services:

Stellar has deep technical expertise in designing and installing the underlying technical architectures on which ECM systems run. Stellar designs the architecture for initial deployments, creates scaling plans specific to an organizations needs and a system’s use type, and performs health checks to ensure these systems continue optimal performance. Stellar customers retain us long-term to provide technical administration of their ECM system, providing ongoing oversight and troubleshooting to ensure their ECM system performs well over time.

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